Top 5 Ways in Which IT Automation Can Boost Your Business

What is IT automation?

Automation has been a fundamental part of technology since its inception, with computers streamlining manual tasks. Today, businesses can automate a wide range of IT services, including data backups, network configuration, and patch management. 

To reap the full benefits, businesses carefully determine which tasks to automate and which to perform manually. By adopting IT automation, businesses can harness the power of cutting-edge tools like RPA, AI, machine learning, and low-code/no-code software development to drive efficiency and innovation.

The integration of AI, machine learning, and Augmented Reality (AR) is further revolutionizing IT automation. AI-powered DevOps enhances efficiency, predictability, and decision-making by automating repetitive tasks, identifying potential issues, and optimizing resource allocation.

How does IT automation work?

Visual representation of how IT automation works, featuring interconnected systems, AI algorithms, automated workflows, and task optimization processes.

IT automation is the process of creating software and systems to reduce manual tasks and replace repeatable processes. It further boosts the deployment of IT infrastructure and applications by automating manual processes that earlier required a human touch. IT automation has become a crucial element in the IT strategy of modern businesses.

 IT automation is a key component of digital transformation, using technology to streamline manual IT processes and alleviate pressure on IT professionals. By automating routine tasks, teams can focus on higher-value tasks, prioritize customer needs, and enhance their offerings.

How can IT automation boost a business? ​

IT automation offers numerous ways that can boost business operations but here are the top 5 ways that stand out: 

1.  Streamlined Employee Lifecycle Management: IT automation enables businesses to efficiently manage the employee lifecycle, from onboarding to off-boarding. This includes:

    • Providing new hires with necessary app access and permissions on their first day
    • Implementing automated onboarding processes
    • Automatically de-provisioning departing employees’ access to apps and equipment
    • Tracking equipment return and ensuring consistent de-provisioning of access for departing employees

By automating these processes, businesses can improve efficiency, reduce security risks, and enhance the overall employee experience.

2. Faster Incident Resolution:IT automation streamlines incident management by:

    • Assigning tickets to the right employees
    • Prioritizing tickets based on business needs
    • Tracking ticket status from creation to fulfillment

This leads to reduced mean time to resolution (MTTR), improved customer satisfaction and less downtime.

3. Reduced Human Errors:IT automation minimizes manual tasks, reducing the likelihood of human errors such as:

    • Forgetting to complete steps
    • Inputting incorrect data

This results in a decrease in error rates, more reliable operations and higher-quality outcomes.

4. Enhanced Focus on Strategic Initiatives: By automating routine tasks, IT teams can focus on business-critical work, such as:

    • Assessing and addressing security vulnerabilities
    • Evaluating and acquiring enterprise-grade technologies

This leads to IT teams spending more time on strategic initiatives and improved overall business performance.  

5. Enforce Chosen Configuration States:Maintaining consistent configuration states across IT infrastructure is crucial for stability, security, and compliance. IT automation tools play a vital role in enforcing these selected states by:

    • Automatically applying configuration policies
    • Correcting deviations from desired states
    • Ensuring systems remain compliant with organizational standards

By automating configuration management, businesses can ensure IT infrastructure stability, security, and compliance, while reducing the risk of configuration drift and improving system uptime.

Explore here for more: https://en.wikipedia.org/wiki/Automation

Depiction of IT automation boosting business growth through increased efficiency, reduced costs, enhanced productivity, and streamlined operations.

What are the challenges of IT automation?

Implementing an IT automation strategy can bring numerous benefits, but businesses should be aware of the few initial challenges:

  • Upfront costs: Modernizing technology and developing automation capabilities require initial investments but can lead to long-term cost savings.
  • Talent acquisition and upskilling: Businesses may need to hire or train IT professionals to manage automated systems, but prioritizing automation can attract top talent.
  • Scalability and maintenance: As automated systems grow, they become more complex, requiring careful management and scalable platforms.

 By understanding these challenges, businesses can better plan and execute their IT automation strategies, ultimately achieving greater efficiency, productivity, and innovation.

What are IT automation tools?

To drive innovation and optimize IT operations, businesses can leverage a range of powerful IT automation tools such as: 

  • Robotic Process Automation (RPA): Uses rules-based software to automate repetitive tasks, enabling autonomous execution without human intervention.
  • Business Process Automation (BPA): Orchestrates resources, people, applications, and systems to automate complex processes with multiple steps across multiple systems or users.
  • Continuous Delivery (CD): Automates the delivery of applications to selected infrastructure environments, improving the safety and speed of updates, such as bug fixes, new features, and updates.

When combined with enterprise automation platforms, these tools can provide a comprehensive automation solution, enabling businesses to:     

    • Integrate apps and automate workflows end-to-end
    • Implement integrations and automation without coding
    • Build integrations and automation quickly using pre-built connectors and templates
    • Empower employees to automate workflows within their business communications platform
    • Leverage AI and machine learning to improve workflow automation
    • Enjoy enterprise-grade security and governance

Explore here for more: https://en.wikipedia.org/wiki/Test_automation_management_tools

Why choose IT automation?

IT automation is transforming the way businesses operate, and its impact will only continue to grow. When choosing IT automation for your business it is essential to consider its long-term benefits and address common concerns such as:

  • Increased Employee Self-Reliance: IT automation enables employees to become more self-reliant, reducing their dependence on IT support teams. With automation, employees can access the applications they need quickly and easily, get their questions and requests addressed rapidly and check the status of their tickets independently. By automating routine IT requests, businesses can free up IT support teams to focus on more strategic initiatives leading to more efficiency. This shift will enable IT teams to concentrate on higher-value tasks, driving business growth and innovation.
  • Meeting Evolving Employee Expectations:IT automation plays a critical role in meeting employee expectations for instant access to resources, quick issue resolution, and automated support. Employees increasingly expect immediate access to the applications they need, rapid resolution of their issues and concerns and automated support that minimizes human intervention. By providing employees with automated support and resources, businesses can enhance job satisfaction, reduce frustration, and improve overall employee experience.
  • Improved Customer Experiences: IT automation has a direct impact on customer experiences. By automating IT processes, businesses can resolve issues faster and more efficiently, reduce recurring issues and improve overall product quality, and enhance customer satisfaction and loyalty.By providing faster resolution times and fewer recurring issues, businesses can deliver exceptional customer experiences, driving business growth and loyalty.

Is IT automation the best solution for your business?

Whether you are a small business owner or a larger business owner, if you are feeling overwhelmed but you want to take your business to the next level while creating more time in your day then IT automation may be the perfect solution to your problem. 

24×7 Saraltech works to boost several businesses with IT automation every day. At 24×7 Saraltech, we are passionate about empowering startups to achieve their full potential. We believe technology should boost, not hinder, innovation. Our team of specialists provide:

    • Lightning-fast 24×7 IT support with response times under 15 minutes
    • Proven technical expertise with a 95% resolution rate
    • Global coverage across 10+ time zones
    • Proactive issue resolution with 30% reduction in downtime

Our IT automation services will help boost productivity and efficiency, and focus on innovation and growth. Trust 24×7 Saraltech to deliver fast, reliable, and tailored IT automation services to your business. 

To have more free time and create more profitable business, book a consultation with 24×7 Saraltech today!

Explore here for more: https://en.wikipedia.org/wiki/Process_automation_system

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Author:

Shreyashi

Shreyashi Bhattacharjee is an Artist Intern at Saral Startup School, writing content for blogs and social media. She is also a content creator, artist and freelancer with a masters degree in English.